Shipping policy

Last updated: September 28, 2026

CatYourPet ships to the international destinations available at checkout. We currently do not ship to Brazil.

Shipping charge

A flat international shipping fee of US$10.00 per order applies to supported destinations. We do not advertise free shipping.

Processing and tracking

Orders are prepared after payment confirmation. Tracking information is normally issued within 1 to 5 business days. Once available, the tracking code is sent to the email used at checkout.

Estimated delivery times

The estimates below begin after dispatch and are stated in calendar days:

  • United States, Canada, Australia, New Zealand, United Kingdom, Singapore and Japan: 7–12 calendar days
  • European Union: 7–15 calendar days
  • Norway and Switzerland: 8–18 calendar days
  • Mexico: 12–25 calendar days
  • Chile and Costa Rica: 18–35 calendar days
  • Uruguay: 22–40 calendar days
  • Other supported destinations shown at checkout: 8–25 calendar days

For checkout calculation, the broad international transit range is 5–28 business days. The regional estimates above are the more specific guide. Delivery dates are estimates and may change because of carrier operations, customs clearance, weather, holidays or other events outside our control.

Separate shipments

Products in the same order may be fulfilled by different partners and may arrive in separate packages. Each package may have its own tracking code. There is no additional shipping charge when we split an order.

Address changes and cancellations

Please check the delivery address before placing your order. Contact us as soon as possible if a correction is needed. We cannot guarantee address changes or cancellations after 24 hours or after fulfillment has started.

Customs, duties and taxes

Import duties, taxes or customs fees may apply depending on the destination. Unless they are collected at checkout, these charges are the customer’s responsibility and are not included in the US$10 shipping fee.

Delivery issues

If tracking has not updated for an extended period, the estimated delivery window has passed, or a package is marked delivered but cannot be found, contact us at catyourpet@gmail.com. We will review the tracking information and help with the next steps.