Shipping policy

Last updated: November 6, 2026

CatYourPet ships only to the countries listed below, subject to product availability and delivery address eligibility at checkout.

Shipping destinations

  • Americas: Brazil, United States, Canada, Mexico.
  • Oceania: Australia, New Zealand.
  • Asia: Japan, Singapore.
  • Middle East: United Arab Emirates, Israel.
  • Other European destinations: United Kingdom, Switzerland, Norway.
  • European Union destinations: Austria, Belgium, Czechia, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden.

Shipping charge

Standard shipping is free for eligible orders to the destinations above. Available shipping options and the final shipping charge are displayed at checkout before payment.

Processing and tracking

Orders are prepared after payment confirmation. Tracking information is normally issued within 1 to 5 business days. Once available, the tracking code is sent to the email used at checkout.

Estimated delivery times

The current standard shipping estimate is 5 to 10 business days after dispatch. The estimate displayed at checkout applies to your delivery address. Delivery dates are estimates, not guarantees, and may change because of carrier operations, customs clearance, weather, holidays or other events outside our control.

Separate shipments

Products in the same order may be fulfilled by different partners and may arrive in separate packages. Each package may have its own tracking code. There is no additional shipping charge when we split an order.

Address changes and cancellations

Please check the delivery address before placing your order. Contact us as soon as possible if a correction is needed. We cannot guarantee address changes or cancellations after 24 hours or after fulfillment has started.

Customs, duties and taxes

Import duties, taxes or customs fees may apply depending on the destination. Unless they are collected at checkout, these charges are the customer’s responsibility. Free shipping does not include import duties or taxes.

Delivery issues

If tracking has not updated for an extended period, the estimated delivery window has passed, or a package is marked delivered but cannot be found, contact us at catyourpet@gmail.com. We will review the tracking information and help with the next steps.