Refund policy

RETURNS AND REFUNDS

Last updated: September 9, 2026

30-day returns

You may request a return within 30 calendar days after receiving your order. This policy applies to purchases made directly from Cat Your Pet, including orders shipped internationally. It covers both change-of-mind returns and items that arrive defective, damaged or incorrect. Your mandatory consumer rights remain unaffected.

How to request a return

Email catyourpet@gmail.com with your order number and the item you wish to return. For a defective, damaged or incorrect item, please describe the problem and include photos if available. Photos help us assess the issue but do not replace or limit your legal rights. We will provide return instructions and the appropriate return address. Contact us before shipping so your parcel reaches the correct destination; a statutory withdrawal notice does not depend on our approval. Please do not send returns to a manufacturer or to an address printed on the parcel without checking with us.

Change of mind

For our voluntary 30-day return offer, items must be unused, clean, complete and in their original packaging where reasonably possible, with proof of purchase. This condition does not restrict any legal right to inspect a product. You pay the direct cost of return postage for change-of-mind returns, except where applicable law requires us to pay. Return the item by mail following our instructions and retain your proof of shipment. A tracked service is recommended. We do not charge a restocking fee.

Defective, damaged or incorrect items

Contact us if your item arrives defective, damaged or different from what you ordered. We will arrange a replacement or refund, as appropriate and subject to your legal rights. You will not pay return shipping for these cases. We will arrange a prepaid return method or cover the necessary agreed return cost. Do not pay for return shipping before receiving our instructions. If a replacement is unavailable, we will provide a refund. The 30-day voluntary return period does not limit statutory guarantees or remedies for defects discovered later.

Refunds

After receiving and checking your return, we will email you the outcome. Eligible refunds will be issued to the original payment method within 10 business days of receiving the returned item. If a return is not required, we will issue the refund within 10 business days of confirming it. Your bank or payment provider may need additional time to display the credit. Contact us at catyourpet@gmail.com if you have not received a refund notification within this period. Any shorter deadline required by law takes priority.

Refund amounts

For a change-of-mind return under our voluntary offer, we refund the amount paid for the returned item; original delivery charges are not refunded unless required by law. For defective, damaged or incorrect items, we also refund applicable original standard delivery charges when a refund is the appropriate remedy. We do not deduct a restocking fee. Mandatory rights to a full refund, including delivery charges, take priority.

Exchanges

For defective or incorrect items, contact us to arrange a replacement or refund. For a different size, color or product by preference, request a return under the change-of-mind terms and place a separate order for the desired item.

Cancellations

Email catyourpet@gmail.com as soon as possible if you want to cancel or change an order. If dispatch can still be stopped, we will cancel it and refund the payment. If it has already shipped, the return process applies. This does not restrict statutory cancellation rights.

Consumer rights by destination

Where European Union consumer rules apply, you may notify us of withdrawal within 14 days of delivery without giving a reason, and send the goods back within 14 days of that notice. We reimburse eligible payments, including standard outbound delivery, within 14 days of receiving the withdrawal notice; where permitted, we may withhold reimbursement until we receive the goods or evidence of return, whichever occurs first. Extra charges for a premium delivery option are not refundable under this statutory right. You pay direct return postage for a change-of-mind withdrawal where legally permitted. Any reduction for handling beyond what is necessary to establish the nature, characteristics and functioning of the goods will be assessed only as permitted by law.

Where Brazilian consumer law applies, the statutory seven-day right of withdrawal for distance purchases includes a full refund and return shipping at no cost to the consumer. Our customer-paid change-of-mind return shipping term does not apply to that statutory period.

If local law provides longer guarantees, different remedies or more favorable cancellation, return or refund rights, those rights prevail.

Contact

For all return, exchange and refund requests: catyourpet@gmail.com.